Terms and Conditions

BPOINT terms and conditions

This document together with the terms of our Privacy Policy set out the basis upon which the BPOINT online payment system may be used to pay invoices.

When used herein:

  •   ‘we’, ‘us’ and ‘our’ refers to the Epic Pharmacy group including the pharmacy legal entity on your invoice; 
  •   ‘you’ and ‘your’ mean the legal entity or entities using this site and, if different, the pharmacy customer on the invoice being processed on our online payment system site;
  •   ‘site’ means this site at www.epicpharmacy.com.au, and the equipment, programs and services we provide to allow you to access our website and our information and to enable the processing of your payment.

BPOINT Terms of Use

Your use of, and/or access to, this site and the BPOINT online payment system constitutes your agreement to these terms and conditions.

In using our services, you also agree to comply with any terms and conditions imposed by your bank or financial institution and BPOINT, and to pay the amounts and associated fees in relation to the transactions you authorise on this site.

BPOINT Security and Site Requirements

Once you access the BPOINT site, SSL/TLS will protect your transaction using high-strength 128-bit encryption. If you are using an older web browser, the strength of the encryption may be lower, usually 40-bit encryption. We recommend that you upgrade your browser to its latest version.

Representations and Warranties

Whilst we will use our reasonable endeavours to ensure access to the BPOINT online payment system, we cannot guarantee that your access to this site will be uninterrupted or error free.

We will not be liable to you or third parties for any interruptions to the service, for any malicious malware/viruses or any errors made by you, including, but not limited to, problems with telecommunication services, your internet service provider and/or your hardware or software.

Payment References and Errors

While the payment service provides a payment reference number acknowledging your payment, your financial institution may still decline the transaction. The provision of a payment reference number does not mean that payment of your liability has been finalised.  If a payment is declined, you will need to contact your financial institution.

Payments made before 5.30pm AEST will be processed on the same day; with payments made after 5.30pm AEST processed the following day, as per Commonwealth Bank of Australia banking practices.

You are responsible for correctly entering all requested payment information when paying your bill. If the information you provide is incorrect, it may result in your bill remaining unpaid and additional fees and charges.

Where you believe a payment error has occurred please refer to our Refund Policy to resolve this issue.


We reserve the right to change or discontinue these terms and conditions or any feature at any time, including content and equipment required for access.

This document constitutes the whole agreement between you and us relating to your use of the BPOINT online payment system, and supersedes all prior representations, agreements, statements and understandings, whether verbal or in writing.

This agreement shall be governed by and interpreted according to the laws of the State of Queensland, Australia.

Compliments and complaints

Compliments and complaints may be directed to:

Accounts Receivable Team Leader
Epic Pharmacy
PO Box 3787
South Brisbane, QLD, 4101
Switchboard: 07 3737 4500
Fax: 07 3737 4501
Email: feedback@icon.team

Dispute Resolution

We will endeavour to promptly and satisfactorily deal with any disputes or complaints you may have.

If you are unsatisfied with how we handle or seek to resolve your complaint or dispute then you may elect to contact the Financial Ombudsman Service (FOS), Phone: 1800 367 287, Website: www.fos.org.au.


If you have any questions regarding these terms and conditions, please contact us on 1300 793 177 (option2) or email us at payments@icon.team


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